Retail360 is not one product
If you are searching for Retail360 and getting results that do not seem to describe the same thing, that is because they do not. At least three unrelated vendors ship a product under this name, aimed at different buyers, at prices that differ by orders of magnitude. Establishing which one someone means is the first step in any conversation about it, and it is worth doing explicitly rather than assuming.
| Vendor | What their Retail360 is | Who it is for |
|---|---|---|
| Petrosoft | A mobile back-office app for stores | Convenience store and gas station operators |
| HSO | A retail suite built on Microsoft Dynamics 365 | Mid-market to enterprise retailers |
| T-ROC | An AI retail analytics and execution platform | Brands managing performance across store estates |
There is no relationship between them. The name is descriptive enough that several companies arrived at it independently, which is common in software and badly served by search.
Petrosoft Retail360
This is the one most likely to be relevant if you work in convenience. Petrosoft describes Retail360 as a "mobile store management app" and "a comprehensive back-office mobile application designed to help you run your business from anywhere." It is the phone-shaped surface over the same back office as CStoreOffice: inventory counts, price book updates pushed to the POS, invoice handling, and shelf tags.
Capterra lists it under Inventory Management and describes it as covering "point of sale (POS), inventory control, inventory tracking, and inventory auditing for retail operations."
The practical reading is that Petrosoft's Retail360 is not a separate system of record. It is an interface. Anything it changes lands in the same pricebook and inventory tables that the desktop back office reads, which matters when you are reconciling a number and trying to work out where an edit came from.
HSO retail360
HSO's retail360 is a different animal entirely: an industry solution suite built on Microsoft's platform. HSO states that "Built on the industry-leading Microsoft Dynamics 365 cloud platform, retail360 is designed to meet industry challenges head-on," and that it "enables retailers to optimize stock levels and streamline operations." The company lists capabilities including advanced supply chain management, inventory insights, demand-driven MRP, banking automation, and ESG and sustainability reporting.
This is enterprise software in the ERP sense. A retailer adopting it is undertaking a platform programme, not installing an app, and the evaluation runs on a scale of quarters.
T-ROC Retail360
T-ROC describes its Retail360 as "T-ROC's proprietary, award-winning retail analytics platform" and as "more than a dashboard; it's an intelligence engine that integrates dozens of disparate data streams," intended to give brands "a single, unified source of truth for their entire retail ecosystem." The company notes it can be bought as standalone software or combined with T-ROC's own field teams and merchandising services.
That last option is the distinguishing feature and the thing to pin down early. A software licence and a licence-plus-field-labour engagement are not comparable line items, and this product is sold both ways.
How to tell which one you are looking at
Three questions settle it quickly.
| Question | Petrosoft | HSO | T-ROC |
|---|---|---|---|
| Is it a phone app? | Yes, primarily | No | No |
| Does it mention Dynamics 365? | No | Yes, prominently | No |
| Does it come with field teams? | No | No | Optionally |
A fourth signal, if you have the URL: Petrosoft's sits under petrosoftinc.com, HSO's under hso.com, and T-ROC's under trocglobal.com. Nobody owns the bare term.
Why this matters beyond the naming
Ambiguous product names are a recurring hazard in retail technology, and the cost lands on whoever is doing the analysis. A support document written for one Retail360 is actively misleading for another. A review site's ratings blend three unrelated products if it does not separate them. A vendor comparison assembled from search results can silently put two of them in the same column.
The same trap runs through this channel under other names, which is why the convenience store back office entry opens with a note on spelling: c-store, cstore and C-Store are used interchangeably, and vendors have each baked a different spelling into a product name. Getting the referent right before comparing anything is not pedantry, it is the first analytical step.
The short version
- At least three unrelated products are called Retail360, from Petrosoft, HSO and T-ROC.
- Petrosoft's is a mobile back-office app for convenience stores and gas stations, sitting over the same data as CStoreOffice.
- HSO's is a retail suite on Microsoft Dynamics 365, an enterprise platform programme.
- T-ROC's is an AI retail analytics platform, sold as software or bundled with field teams.
- Confirm which one is meant before comparing features, prices or reviews.
Sources: Petrosoft, "Retail360 App"; Capterra, "Retail360"; HSO, "retail360"; T-ROC, "What Is Retail360?".